Gratuity for personal shoppers who fulfill orders from a specific retail chain is a common practice. For example, a customer might offer additional payment to a shopper who delivers groceries or other goods directly to their home.
This practice acknowledges the service provided, especially the effort involved in selecting items, navigating store aisles, and ensuring timely delivery. It can also incentivize shoppers to prioritize specific orders or provide exceptional service. While not mandatory, it functions as a gesture of appreciation and can contribute to a positive customer-shopper relationship, potentially leading to better service in the future.